Mediation case study: running interference

Sometimes we come across cases where we unpick the threads of the dispute and find that it is actually the people behind the scenes who are escalating and inflaming the disagreement.

There is the apocryphal story of two business owners who went to lunch to resolve a dispute between their respective staff. They each put a number in an envelope and got the waiter to choose one and that was the final settlement.  They then bought some champagne and enjoyed a long and satisfying lunch.

If only it were always that easy to dispose of interference!

I mediated a case between three business owners who had fallen out. Each owner’s family was working behind the scenes to get involved in the dispute, muddy the waters and generally raise the temperature of the whole matter.

The business owners came to me for mediation and my first task was to get the other family members to “butt out” of the dispute so we could find a settlement. The families also agreed to keep out of the running of the business, which was incorporated as part of settlement.

Back to all news
Operating nationwide throughout the UK

At Frost Group, we want to make things as easy as possible for you. That is why, if you can’t come to us, we’ll come to you. We operate face to face, nationwide meetings, wherever is most convenient for you.

Contact us

Do you need our help? Get in touch with us today and find out how we can work with you.
Get in touch


Airport House
Purley Way
Croydon CR0 0XZ


Regus, One Elmfield Park


86-90 Paul Street


Court House, Old Police Station South Street, Ashby de la Zouch
LE65 1BR

Proud members of

Authorised by

Frost Group Limited is authorised by the Financial Conduct Authority. Authorisation number 669247.