How mediation works

Mediation helps avoid costly court cases, bringing genuine understanding of the issues between parties. It is faster and more cost-effective, offering flexibility and certainty of outcome.

Mediation requires skill, legal and commercial expertise and an understanding of each party’s state of mind and motivation.

At Frost Group, we specialise in the following types of mediation;

Face-to-face mediation

If the session is a face-to-face mediation, the parties will start in separate rooms, where the mediator will listen to the positions of each party and move between the two rooms to firstly establish the facts of the matter and then move the parties to a position where each understands the other’s position.

Once understanding has been reached, the mediator will then work with the parties to address points of conflict and move towards a settlement. This may entail physically bringing them together into the same room.

Telephone or Skype mediation

In the case of telephone or Skype mediation, the calls will be help with each party separately, then all brought together at the appropriate time.

The mediator’s role

The mediator’s role is to bring the parties to a settlement, whilst always remaining impartial and unbiased. He or she works for both parties equally. Commercial mediation will normally be completed within one session, which may last from a few hours to a whole day, possibly going into the evening.

Settlement and agreement

Once a settlement has been reached, an agreement will be drawn up to be signed by both parties. Depending on the nature of the dispute, the agreement may be the final document, or, in a more complex matter, may be the top-level agreement and the steps to be undertaken to complete the final agreement.

The agreement made at the end of the mediation session is legally binding on the parties.

Mediation pricing


Prices start from:


*Plus disbursement and VAT

  • Mediation, usually lasting for up to 3 hours by phone, Skype or email.
  • Ideal for more straightforward disputes.


Prices start from:


*Plus disbursement and VAT

  • A face-to-face mediation session completed in one day.
  • Perfect for more complex disputes or it may take longer to reach consensus.


Prices start from:


*Plus disbursement and VAT

  • A face-to-face mediation which may take one or more days.
  • The optimum for sensitive, complex or acrimonious disputes needing specialist skills and more time.

Contact an expert for professional help and advice

Our team member below will be able to help with all your questions

Jeremy Frost

CEDR Accredited Mediator & Licensed Insolvency Practitioner

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Operating nationwide throughout the UK

At Frost Group, we want to make things as easy as possible for you. That is why, if you can’t come to us, we’ll come to you. We operate face to face, nationwide meetings, wherever is most convenient for you.

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Clockwise, Old Town Hall
30 Tweedy Road
Bromley, BR1 3FE


Court House,
Old Police Station South Street,
Ashby de la ZouchLE65 1BR


86-90 Paul Street

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Frost Group Limited is authorised by the Financial Conduct Authority. Authorisation number 669247.