I was lucky enough to work for a large organisation for 31 years, at a time when they took the development of their managers very seriously – with a great support structure from your immediate bosses, and regular training courses and workshops throughout your career.
Most were at residential training centres in leafy Surrey lasting anything from three days to four weeks – and the battles afterwards weren’t just in the application of all your newly acquired skills and knowledge, but how to get the extra two inches off your waistline!
It taught me the principles of how to be a great manager – not just of the branches and business centres I would go on to run, but also how to get the best out of the people who worked for me. I didn’t always get it right, sometimes I got it badly wrong, but I always learnt how I could do it better next time.
Of course, you never remember (or consciously apply) everything you learn, but one thing that stuck most in my mind was a simple six step business management structure, which I adapted and used in every management job I did, and shared it with all the business owners I looked after as clients. And it goes something like this:
It’s a pretty simple structure – but believe me it works – and it’s probably as effective for the printing company or the manufacturing business as it is to the recruitment company or retail shop. The core principles apply to the vast majority of businesses.
Generally speaking, great businesses have great leaders, but great leaders need great managers to support their dreams and vision. In most SMEs the owners are the leaders and the managers – and each day they wear several of the six ‘hats’ above, with varying degrees of success. There isn’t a magic wand to make you a great business manager. Some do it naturally very well, but most are just very quick learners by necessity.
I hope this structure can help you, if you need any help on how best to implement it in your own business, just give me a call on 0845 260 0101.
At Frost Group, we want to make things as easy as possible for you. That is why, if you can’t come to us, we’ll come to you. We operate face to face, nationwide meetings, wherever is most convenient for you.